Hotel Brand: InterContinental
Location: China, Shanghai
Hotel: Shanghai Ruijin (SHGSR), No. 118 Ruijin Er Road, 200020
Job number: 100489
Job overview 职位概述
· Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest’s needs, comfort and satisfaction.
· 负责将客人的行李顺利送往或送离房间、机场和汽车，并对客人的问询和申请提供协助。 应接服务员需要从事各种各样的杂务，以满足客人的需要，保证其舒适和满意。
Duties and Responsibilities工作职责
· Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked
· Maintain a willingness to please attitude and give undivided attention to any approaching guest
· Adhere to guest checking in and checking out procedures pertaining to baggage handling
· Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and IHG Rewards Club members
· Assist arriving and departing guests by opening and closing car and taxi doors
QUALIFICATIONS AND REQUIREMENTS 任职要求
Required Skills –技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· Able to read and write English
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