Account Receivable

FINANCIAL RETURNS

• Ascertain that all charges received for billing are proper and with complete supporting documents and approved credit account with the Hotel
• Ensure timely and accurate billing
• Assist in preparation of correspondence in reference to disputes
• Assist in calculation of travel agent commission for accruals and checking on travel agent commission details
• Reconciles on daily basis the credit card transactions on Opera to the batch register and to investigate any variances
• Maintain a filing system for account receivable records
• Assist in balancing daily transfer to city ledger and post, edit and update to accounts receivable system
• In the absence of the Assistant Credit Manager, handle correspondence and queries regarding city ledger accounts
• Assist in the reconciliation of accounts & respond & resolve account queries
• Process all invoices and statement of accounts
• Ensure all credit card refund submitted have proper documentation and approval before a refund can be done
• Assist in preparation of correspondence for disputes and chargeback
• Liaises closely with the Assistant Credit Manager in reviewing and maintaining the Aged Trial Balance of Accounts Receivable/ Accounts Receivable Aging
• Provide training to Front Office and Food & Beverage on credit card related matters

PEOPLE

• Communicate and coach the Duty Managers/ Supervisors / Front Office Cashiers / Finance team members to ensure Finance policies and procedures are adhered to.
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective 2 way communication.
• Work better together with the other Finance team member, taking over the duties when he/she is not available. 

GUEST EXPERIENCE
 

• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations

RESPONSIBLE BUSINESS
 

• Strict implementation of the Control Self-Assessment (CSA) and achieve 100% score in CSA Audit of Credit Card and Accounts Receivable category
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

• Ensure compliance to the IHG policies, procedures and statutory requirement
• Maintain accounting controls by preparing and recommending policies and procedures to improve the work flows in accounts department
• Coordinate and administrate in Control Self-Assessment audit
• Reports directly to and communicates with the Assistant Credit Manager on all matters pertaining to accounting and financial controls.
• Performs other duties as required

  FINANCIAL RETURNS

• Ascertain that all charges received for billing are proper and with complete supporting documents and approved credit account with the Hotel
• Ensure timely and accurate billing
• Assist in preparation of correspondence in reference to disputes
• Assist in calculation of travel agent commission for accruals and checking on travel agent commission details
• Reconciles on daily basis the credit card transactions on Opera to the batch register and to investigate any variances
• Maintain a filing system for account receivable records
• Assist in balancing daily transfer to city ledger and post, edit and update to accounts receivable system
• In the absence of the Assistant Credit Manager, handle correspondence and queries regarding city ledger accounts
• Assist in the reconciliation of accounts & respond & resolve account queries
• Process all invoices and statement of accounts
• Ensure all credit card refund submitted have proper documentation and approval before a refund can be done
• Assist in preparation of correspondence for disputes and chargeback
• Liaises closely with the Assistant Credit Manager in reviewing and maintaining the Aged Trial Balance of Accounts Receivable/ Accounts Receivable Aging
• Provide training to Front Office and Food & Beverage on credit card related matters

• PEOPLE

• Communicate and coach the Duty Managers/ Supervisors / Front Office Cashiers / Finance team members to ensure Finance policies and procedures are adhered to.
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective 2 way communication.
• Work better together with the other Finance team member, taking over the duties when he/she is not available. 

• GUEST EXPERIENCE
   

• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations

• RESPONSIBLE BUSINESS
   

• Strict implementation of the Control Self-Assessment (CSA) and achieve 100% score in CSA Audit of Credit Card and Accounts Receivable category
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

• aCCOUNTABILITY

• Ensure compliance to the IHG policies, procedures and statutory requirement
• Maintain accounting controls by preparing and recommending policies and procedures to improve the work flows in accounts department
• Coordinate and administrate in Control Self-Assessment audit
• Reports directly to and communicates with the Assistant Credit Manager on all matters pertaining to accounting and financial controls.
• Performs other duties as required