HRSS专家

Process HR Shared Service (HRSS) AMEA payroll and administrative activities covering the full Employee Lifecycle with minimal guidance and to act as part of a team to provide specialist expertise on related systems, processes and transactions in accordance with Service Level Agreements. Identify discrepancies, clear errors, and perform root cause analysis being a conduit between functional users and outsourced vendors. Contribute to the continuous improvement of all areas in process scope and act in a Tier 3 support role for all related issues and incidents.  Tracks and reports defined Service Level Agreement requirements and metrics.

·          Inputs collection and consolidation for payroll and benefit related items

·          Managing enrollment of Expats, GMs & Local plus employees to Benefits, liaise with Benefit providers

·          Communicate changes to IHG Vendors on employee benefit coverage based on changes to personal/ professional situation includes new hire, termination, transfer, pay changes etc.

·          Providing information and answering employee questions about payroll & benefit related matters

·          Maintaining employee records in the Payroll systems and files

·          Ensure data is aligned between HR system; Payroll systems and Employee files

·          Ensure payments of HR Suppliers (Payroll, Benefits, 3rd Parties)

·          Process payments via Finance Systems as required

·          Perform data checks before every payroll and perform controls before payroll approval

·          Propose and work on process improvement for countries and processes

·          Perform as backup for assigned tasks when needed

·          Provide inputs for Audit requests within agreed timeframes

·          Ensure HRSS processes & procedures are aligned to company policies

·          Documentation of HRSS processes and procedures and ensuring they are updated when required

·          Support training requirements for payroll users , HRSS Associate as required

·          Track and report defined Service Level Agreement requirements and metrics

·          Administer the processing of variable components of Pay i.e. paid time off, bonuses, deductions etc through a defined process agreed with outsource vendor.

·          Work with Mobility team for Expat taxes, shadow payroll ensuring the tax affairs are settled as per government compliance.

·          HR System Metrics

·          HRSS Payroll Metrics

Organizational Parameters

Direct Supervisor

·          HRSS Manager, EMEAA

Direct Reports / Indirect Reports

·          None

Key Shared Accountabilities

Key Interfaces

·          Case Management system and shared mailboxes

·          Data accuracy in maintaining records

·          HR employee records set up and maintained

·          Audit and Legal Compliance

·          Adherence to KPI deliverables

·          Payroll Vendors

·          Benefit Vendors

·          HRSS Accounting

·          Finance

·          Regional HR Teams

·          Hotel Finance & HR Teams

·          Mobility Team

·          Tax Authorities (where applicable)

Required Education, Experience, Technical Skills and Knowledge

Decision Rights

Education

·          Bachelors degree in a relevant discipline

·          Diploma in some basic HR qualification

·          Formal payroll qualification or equivalent experience.

Experience

·          5+ years’ experience within a HR or payroll centralized role

Technical Skills and Knowledge

·          Good IT skills (i.e. Advanced Excel, Payroll Systems, Financial Systems)

·          Strong communication skills with good verbal and written English;

·          Strong analytical and communication skills

·          Solid organizational and time-management skills

·          Attention to detail

·          Aptitude in problem solving

·          Desire to work as a team with a result driven approach

·          HR Generalist knowledge is desirable

Owns

·          Workload management & prioritization

·          Determining resolution of escalated queries

·          Determining when incoming queries need to be escalated

·          Identifying opportunities for improvement

Influences

·          Team Members and Regional HR Teams on HRSS Processes