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头部维护 - IHG Army Holiday Inn Express 酒店 - 肯塔基州坎贝尔堡

酒店品牌: IHG陆军酒店
所在地:美国,肯塔基州,坎贝尔堡

酒店: IHG陆军酒店-特纳宾馆(MFCAA)

工号: R196027


About Us

At InterContinental Hotels & Resorts®, we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries.  By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.

At IHG Army Hotels, our mission is to provide great on-post hotel stay experiences to military personnel, families, as well as guests. We do this by providing convenient, reasonably priced hotels on 40 installations across the nation- many featuring brand-name hotels previously only offered off post. 

At Holiday Inn Express® we want our guests to relax and be themselves which means we need team members to:

Be you – by being natural, professional, and personable in the way you are with people

Get ready – by taking notice and using your knowledge so that you are prepared for anything

Show you care – by being thoughtful in the way you welcome and connect with guests

Take action – by showing initiative, taking ownership and going the extra mile




Your day to day

This is the top Maintenance/Engineering job in a small to medium limited or full-service, or extended stay hotel which may include older buildings with associated maintenance difficulties and a moderate range of facilities.  Supervises a small maintenance staff.

Manage the engineering/maintenance operations of the hotel to ensure the safety and comfort of hotel guests and employees and to ensure compliance with all Brand and federal, state, and/or local regulatory and inspection requirements. May have responsibility for the Loss Prevention function.

Manage the daily activities of the department. Plan and organize work, communicate goals, and schedule employees to ensure proper coverage. Communicate and enforce policies and procedures.

Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.

Ensure all staff is properly trained and has the tools to and equipment needed to effectively carry out their respective job duties.

Educate/train employees on current safety issues to ensure compliance with all federal, state, and local laws and safety regulations. Inform management of hazardous situations, emergencies, or threats to the security of guests, employees, or hotel assets.

Maintain and repair the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool-if applicable, etc.

Ensure the execution and achievement of the hotel’s preventive maintenance program goals (e.g. Holi-Kare, CrowneKare, SuiteKare, etc.).

Ensure that tools and equipment are prepared and operational for the following day’s work.

Monitor budget and control expenses within all areas of the department. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

Establish and maintain procedures to (1) ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc., (2) replenish supplies and inventory in a timely and efficient manner, and (3) to minimize waste.

Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.

Work with corporate product managers, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors to ensure timely completion of projects within budget and establish future maintenance commitments.

May be responsible for determining the security requirements necessary to ensure that hotel property, employees, and guest are protected against theft, crime, and other hazards, and/or manage the relationship with a third-party security firm contracted for such purposes.

Promote teamwork and quality service through daily communication and coordination with other departments. Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests.

Guests – to ensure their total satisfaction

Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

Contractors – to obtain and review bids

Regulatory agencies – regarding safety and compliance matters

Other contacts as needed (Professional organizations, community groups, local media)

May assist with other duties as assigned and may serve as “manager on duty” as required.




What we need from you

Some college or advanced vocational training plus four years of experience in general building maintenance and/or construction including supervisory experience, or an equivalent combination of education and experience. Hotel experience preferred. Professional certification and license if required by law.

Carrying, lifting, pushing and/or pulling items weighing up to 100-300 pounds

Frequently standing up and moving about the facility

Frequently handling objects and equipment to maintain the facility

Frequently bending, stooping, kneeling, climbing, and crawling

Specialized expertise in plumbing, electrical, mechanical, and carpentry fields. Level 3 EPA Certification, HVAC and refrigeration certificate, licensed plumber and/or journeyman status for electrician and carpenter may be required.

Communication, both verbal and written, skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

Problem solving, reasoning, motivating, organizational and training abilities are used often.

 

May be required to work nights, weekends, and/or holidays.




What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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