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Director, Hotel Operations (Micronesia)

Hotel Brand: Crowne Plaza
Location: Guam, Tamuning

Hotel: Crowne Plaza - Fiesta Resort Guam (GUMCR)

Job number: EMEAA19957


About Us

There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels & Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.




Your day to day

Responsible for managing and supporting the openings of multiple managed hotels in Micronesia. This role ensures efficient and timely management of opening identified hotels including the implementation of global best practices. Directs and leads the cross functional operating team in activities; directs and manages communications with General Manager, Developers, Design and Engineering, Consultants, Hotel Services, Hotel Performance Support, Pre-Opening Teams and Operations to ensure the success of IHG hotels in Saipan and Guam. The role also ensures compliance with quality and operational standards upon opening as well as ensuring the implementation and optimization of the Commercial ramp-up to drive revenue performance.


• Identify and deploy pre-opening task force/committee • Meet hotel opening expectations set by management in consultation with respective owners, drive hotel opening training. • Conduct site visits to projects to track, monitor and report on progress to General Manager and Owners, as appropriate. • Serve as project manager for the whole team on opening programs. • Works with New Hotel and corporate functional teams to setup new hotel with various IHG programs. • Conducts pre-opening inspection with input from Technical Services and Risk Management and authorizes the hotel to open to the system and begin accepting paying guests.

• Engages with and manages the communication activities and progress to General Manager throughout the pre-opening/new opening process • Directs a team of internal stakeholders. • Communicates and updates project team with changes in brand standards and keeps them informed on progress. • Conducts post-projects reviews for best practices learning and continuous improvement.


This is a limited term appointment of at least six (6) months with strong possibility of extending the appointment as needed.




What we need from you

Bachelor’s Degree in Hotel Administration, Business Administration, or Business Management or equivalent preferred with at least five (5) years of hotel operations management experience including at least 3 (three) years of hotel opening experience.

Experience with Opera and IHG Concerto as well as Brand Champion and Loyalty Champion knowledge is required.

Must currently hold full right to work in the USA.

Ultimately, you will be able to demonstrate excellent written and verbal communication in English. You will be a self-starter and you will be able to demonstrate understanding of the business and link the business environment to IHG commitments; have a high level of drive for results and ability to lead and motivate team members to achieve the results; will be adaptable and flexible with the ability to build relationships in a multi-cultural environment and gain trust and support of team members and senior managers. You will have exceptional planning, organizing and delegating skills with attention to detail. You will have the ability to exhibit strong decision making skills to deliver brand service standards resulting in highest guest satisfaction. You will possess a high level of integrity to lead by example and gain respect of peers and colleagues.




What we offer

We’ll reward all your hard work with competitive salary and benefits. Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.





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