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活动总监会议销售总监

酒店品牌:洲际酒店
地点:中国大陆,上海,上海

酒店:上海仙境洲际酒店

职位编号: HOTEL50849


About Us

·     Develop deep understanding and knowledge of key sectors targeted by hotel and ensure products and services are ahead of competition to maximise guest satisfaction

·     Provide creative input into Meetings Product Development to maintain a point of differentiation by developing innovative product and revenue opportunities

·     Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest experience

·     Contribute actively to the compilation of annual business plan and strategic sales & marketing plans

·     Conduct and/or assist the sales team with customer negotiations

·     Ensure timely delivery of Master Invoice to customers and help with facilitating payment

·     Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up sell products and services while minimising waste to increase revenue

·     Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members

·     Provide effective leadership to events teams, including the ability to direct activities according to the relevant detailed SOPs

·     Enhance team performance through effective communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Develop and sustain effective relationships with clients, maximizing satisfaction and on-sell opportunities

·     Recommend and/or initiate salary, disciplinary, or other staffing/human resource-related actions in accordance with hotel or company rules and policies

·     Process customer inquiries in accordance to specified service standards

·     Assign appropriate designated Event personnel based on the event requirement

·     Ensure the team meets with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing

·     Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment




Your day to day

This is a senior level position in a full service luxury, resort, or major flagship hotel with high volume catering, banquet, and/or convention facilities. May manage professional level and administrative Events team members.

Performance of this role should be measured by the following key metrics:

·     Key Performance Objectives set annually (as per IHG policy)

·     Process compliance as the indicated compliance in the Standard Operating Procedures

·     Lead Handover Quality

·     Other Events KPIs

·     Repeat sale or upselling revenue

·     Customer feedback/satisfaction

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