大中华区全方位服务酒店特许经营绩效支持总监

About Us

About us

IHG is one of the world’s leading hotel companies, promising to provide True Hospitality for everyone; making you feel welcome and cared for, recognized and respected, wherever you are in the world.

 

Join us and not only can you benefit from the world of variety and opportunity, you can also look forward to being part of a company that will appreciate you for simply being you. At IHG we celebrate our differences and we believe everyone has something unique to bring to each team.

Your day to day

As a Director of Franchise Performance Support (FPS), Full-Service Hotels, you need to provide leadership to drive operations and the performance of Franchise Full-Service hotels within Greater China to maximize owner financial returns and brand performance.

• FPS is a one point of contact for Franchise Full-Service hotels Owners and General Managers
• Responsible in managing great partnerships & relationships with Owners and hotel GMs to optimize the value of IHG brands and services, and to ensure compliance with quality and operational standards
• Responsible in achieving overall Franchise Full-Service hotels Winning Metrics and RevPar in Greater China
• Provide support in driving hotel performance through deployment and guidance to hotel General Manager and/or Owner

Your day to day

What we need from you

 

Educational Attainment:

• Bachelor’s degree or equivalent in Business Management/Hotel Management

Critical Expertise & Experience:

• Previous corporate based hospitality roles (preferable)
• At least 5 years in hotel operations management experience. Preferably with prior experience in managing a portfolio of hotels
• China work experience and fluency in Mandarin is required
• In-depth knowledge of operations to include quality, hotel operations, and marketing/sales principles
• Excellent leadership capabilities
• Effective communication and presentation skills
• Excellent interpersonal skills to build relationships across key stakeholders
• Excellent problem solving, organizational skills & strong influencing and negotiating skills to deal effectively with different owners with balancing against IHG objectives
• Technology savvy with excellent administration ability

 

Location

• Shanghai based
• Business travels in Greater China are required