Luxury & Lifestyle Loyalty Strategy Manager

About Us

IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 19 brands including InterContinental®, Holiday Inn®, Kimpton® and voco®. Approximately 350,000 people work across IHG’s hotels and our corporate offices in 100+ countries. 

As a service business, people are at the heart of IHG. Our pursuit of True Hospitality for Good means we go all out to make a positive difference across all the regions and communities we operate in. Our passion, scale and ambition will enable you to go further in whatever you do and wherever you are on your journey with us. So, to ensure your success, we’ll give you room to belong, room to grow and room to make a difference. 

With an award-winning culture, you can look forward to being part of a company that will appreciate you for simply being you. At IHG we celebrate our differences, and we believe everyone has something unique to bring to each team. 

Your day to day

As the Loyalty Strategy Manager in our Luxury & Lifestyle division you will develop strategies to drive growth in the Luxury and Lifestyle loyalty program activity. 

Key Accountabilities

•  Lead smaller projects, engaging global and regional stakeholders, demonstrating strategic thought leadership, communicating to the senior management teams, and ensuring timely delivery.
• Collaborate with Consumer Insights and/or Loyalty Strategy teams on primary research efforts focused on better understanding portfolio challenges.  Work with other groups within the team to source necessary data or reports.
• Track and analyse hotels’ performance 
• Lead or assist on multiple complex project work streams all the way from project structuring to implementation, handover and planning whilst effectively navigating a complex multi-region, multi-function matrix organization.
• Lead analysis efforts to develop strategies to drive growth of loyalty activity in Luxury and Lifestyle hotels.

What we need from you

Education

• Bachelor's or master’s degree in a relevant field of work or an equivalent combination of education and work-related experience. 

Critical Experience & Expertise

• Demonstrated experience in designing and executing impactful strategies that drive business growth and achieve organizational objectives.
• 3+ years progressive work-related experience with demonstrated understanding of multiple business processes related to the position including loyalty programmes (preferably within the travel or hospitality industry).
• Strategic & Analytic thinking:
  • Ability to frame complex business issues and to undertake problem solving with a logical, hypothesis led approach.
  • Confidence in undertaking strategic analytics (Excel) to develop recommendations
  • Confidence in producing ‘client ready’ outputs (PowerPoint) and concisely presenting findings to Senior Stakeholders.
• Demonstrated communication skills including ability to present to all levels of the organization, ability to influence and ability to build and maintain internal & external relationships.
• Demonstrated project management skills in organizing, planning, and executing mid to large size projects from conception through implementation.

Technical Skills and Knowledge

• Strong knowledge of Excel and PowerPoint
• Familiarity of external data sources and ability to use them effectively to reach key conclusions
• Excellent verbal and written communication skills for the purpose of providing and presenting information to stakeholders, vendors, management, and staff.

What we offer you

At IHG we give our colleagues greater flexibility and balance – working in a hybrid way, blending remote and office working. Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely. Every role is different, and colleagues work with their team and their leader to determine how and when they collaborate in person. We like to believe we offer a unique culture where you have room to be yourself.

At IHG we give our colleagues greater flexibility and balance – working in a hybrid way, blending remote and office working. Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely. Every role is different, and colleagues work with their team and their leader to determine how and when they collaborate in person. We like to believe we offer a unique culture where you have room to be yourself.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

Closing date for applications: 20/11/2023

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