تخطى للوصول للمحتوى

Groups and Meetings Support Executive - German

ماركة الفندق:
الموضع : philippines

Job number: R203068


About Us

IHG® is one of the world’s leading hotel companies, with more than 375,000 people working across almost 100 countries to deliver True Hospitality for everyone while delivering the best returns for our hotel partners. IHG franchises, leases, manages or owns nearly 5,367 hotels and 799,923 guest rooms in almost 100 countries, with nearly 1,718 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world’s first and largest hotel loyalty programme, with more than 100 million enrolled members worldwide.

You’ll know our hotel brands. They are some of the best known and most popular in the world - InterContinental Hotels & Resorts,Kimpton Hotels & Restaurants, Regent, Voco Hotels, Holiday Inn, Holiday Inn Express, Holiday Inn Resort, Holiday Inn Club Vacations, Crowne Plaza Hotels & Resorts, Hotel Indigo, Staybridge Suites, Candlewood Suites, EVEN Hotels, HUALUXE™ Hotels and Resorts, and Avid Hotel.

We bring True Hospitality to everyone by connecting our portfolio of leading hotel brands, our leading-edge systems and our ways of reaching customers, with the passion and dedication of our colleagues around the world. Individually, these are strengths. Together, they give us the platform to deliver exceptional growth and the confidence to know we can make a difference to travelers everywhere.

At IHG® we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.




Your day to day

Job Summary 

Provides support to Regional Sales Centers in Europe by servicing leads through the effective execution of the enquiry handling process, steps to conversion, and the preparation of proposals, quotations, and by cross checking product information between hotels for all brands within the IHG.

Proactively grow and maximize revenue and profit opportunities in the Groups and Meetings segment and fulfilment of leads from developed assigned accounts both dedicated and managed.

Essential Duties and Responsibilities

  • Fulfills and where possible exceeds customer expectations in the conversion of their enquiries into an IHG branded hotel with a focus on generating the best levels of revenue
  • Where first choice property may not be available, cross sell the customer to another IHG branded property, profiling hotel
  • Ensures accurate and timely capture of pertinent data in to the required sales systems
  • Develops and delivers the relevant and appropriate documentation to the customer and hotel
  • Ensures the timely follow up and pursuit of business with customers and stakeholders in order to drive the highest levels of conversion
  • Ensures accurate and timely communication of the status and pertinent information of potential bookings to initiator and recipient hotel
  • Build, maintain, and foster relationships through direct customer contact with Key Stakeholders, clients, and properties



What we need from you

Technical skills and Knowledge

  • Demonstrated ability to determine what is required and take action and responsibility to deliver it. Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
  • Must have established organization skills required to maintain electronic and paper filing systems
  • Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.
  • Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, management and team members as well as producing reports
  • Verbal and written fluency in English and GERMAN

Education

At least a graduate of any four-year course.

Experience 

Minimum (1) year of business experience in a Customer Support Centre, Hotel Sales or Hotel Guest Relations.

عودة لأعلى