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Front Desk Agent - InterContinental Mark Hopkins

Hotel Brand : Interالقاري Hoots
Location : الولايات المتحدة ، كاليفورنيا ، سان فرانسيسكو

Hotel : Interالقاري-Mark هوبكنز San Francisco (SFOHA)

Job number: R203202


About Us

Discover San Francisco's historic charm at our InterContinental® Mark Hopkins San Francisco hotel, where modern luxuries meet the Bay area's golden, glamorous era. Find breathtaking views at our Nob Hill hotel, featuring opulent rooms with unique artwork, modern amenities, and an easy stroll to the area's top attractions. Discover panoramic views of the City while enjoying signature cocktails at Top of the Mark sky lounge, or let our Concierge Desk curate your personalized, unforgettable stay.

At InterContinental Hotels & Resorts®, we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

  • Be charming by being approachable, having confidence and showing respect.
  • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

As a Front Desk Agent, you will check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.




Your day to day

  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Issue, control and release guest safe-deposit boxes.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Answer phones in a prompt and courteous manner.
  • Welcome guests in a friendly, prompt and professional manner.  
  • Register guests, issue room keys, provide information on hotel services and room location.  
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. 
  • Promote team work and quality service through daily communications and coordination with other departments.  
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.



What we need from you

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

  • Frequently standing up behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds
  • Handling objects, products and computer equipment
  • Use a keyboard to operate various property management and reservations systems, etc.

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Reading and writing abilities are utilized often.
  • Basic math skills are used frequently.
  • Problem solving, reasoning, motivating and training abilities are often used.
  • May be required to work nights, weekends, and/or holidays.



What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Not applicable for Colorado applicants.

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