Service 服务 经理 مدير خدمة النزلاء
العلامة التجارية للفندق: فنادق & ومنتجعات كراون بلازا
الموقع: الصين، بكين، جيانغمن
الفندق: جيانغمن بينجيانغ (ZBDJB)، 106 طريق هيبين الجديد، منطقة بينجيانغ الجديدة، مقاطعة بينجيانغ، 529085
Job number: 116169
1.与员工建立并保持良好的工作关系，对员工进行必要的培训和指引。
2. 在考虑酒店入住情况和预测以及大规模的团组活动的前提下,为部门员工准备高效的工作计划,安排节日和假日。
3. 拥有在与他人交往时大多数时间所使用的沟通技能。
4. 具有解决问题和组织能力。
5. 对收银系统实施监管
6. 监督团组预订情况，及时反馈
7. 协助解决严重投诉问题，包含线上和线下问题处理
8. 熟练使用微软办公软件和前台系统，并能对员工进行相应的培训
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
