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Call Center

Our Central Reservations Offices (CRO's) are regional contact centres who are often the first point of contact for our guests all around the world. They are passionate about providing world-class customer service and use industry leading sales/service processes to deliver a great and individual customer experience to each of our guests.

3 steps to turn a difficult conversation at work into a brilliant one

At IHG®, we believe that you can’t perform at your best without the right tools and a supportive environment.

Want to work for a Top Employer?

So you’ve looked around a few companies' careers sites and they’re all saying: ‘Yes, we’re a great place to work!’ But how do you know that they’re telling the truth?