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Robin Stenson

General Manager

How long have you worked for IHG and what were your first impressions?

I have worked for IHG for nearly 14 years. I remember being really impressed by how personable everyone was – not just in the hotel but in the corporate office as well. Over the years, the people may have changed but the culture remains the same.

“I am proud to work for a company that acknowledges the hard work that the hotel teams put in every day.”

What do you like about working at IHG?

IHG is the best company I have ever worked for. Everyone is very genuine and down to earth. IHG is a large company but when it comes to people, it has a small, personal feel to it. IHG does a great job of recognizing its employees and this applies to every position. I am proud to work for a company that acknowledges the hard work that the hotel teams put in every day. Every year IHG designates one week to ‘Celebrate Service Week’, which my team really looks forward to as it makes them feel very valued.

What do you enjoy doing outside of work?

I love spending time with family. I love animals and I unwind after work by taking my dog for long walks. My favourite sport is hockey and I rarely miss a Detroit Red Wings game. I love to travel and have been to 30 US states, France, Germany, Switzerland, Mexico, Puerto Rico, Jamaica, Toronto and Montreal. I enjoy gardening and relaxing with a good book. My hobbies improve my concentration, determination and focus, and traveling helps me see the hotel through the eyes of the guest.

What does ‘Room to be Yourself’ mean to you?

It gives me the freedom to stay true to myself, remain genuine and down to earth. I am very fortunate to work for great people who have trust and faith in me to make the right decisions.

What do you like about the team you work with?

My team is dedicated to the company, to the hotel and the guests. They all take pride in their performance and do their best on every shift. I am privileged to work with a team that truly lives the extended stay culture; everyone genuinely likes each other and they act like a family. Some of the team have been with the company for over 10 years and they are still all willing to do anything for each other and for the company.

Do you know where you want your IHG career to go?

I truly enjoy being a General Manager but I would always welcome the opportunity to grow and develop through another position. IHG is very supportive of their employees developing and moving into other positions. One of the benefits of working for a global company are the many opportunities that arise. We create Personal Development Plans (PDP) and our Managers help us reach our goals. I have a great mentor and he is very supportive in helping me reach my potential. There is an abundance of training available here to anyone who has the desire to learn.