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If you’ve forgotten your password please follow these steps:

  1. Type your username in the space provided
  2. Click Forgot my Password?
  3. Type the email address that corresponds to the account you’re attempting to access and click Forgot my Password
  4. You will then be sent an email with a temporary password
  5. Click the ‘Enter Password‘ link
  6. Enter the access code provided in the email (be careful not to copy any spaces)
  7. Enter the access code into the old password box
  8. Enter your new password into the fields and then click ‘OK’

Please note that the password must respect the following rules:

  • It must contain between 6 and 32 characters. Use only characters from the following set: # $ % & ( ) * + , - . / 0123456789 : ; < = > ? @ ABCDEFGHIJKLMNOPQRSTUVWXYZ [ \ ] _ ` abcdefghijklmnopqrstuvwxyz { | } ~
  • It must not contain more than 2 identical consecutive characters (AA, 11, $$ ...).
  • It must not contain your user name.