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Maurice Janssen

Rooms Division Manager, Crowne Plaza Amsterdam City Centre

How did you get the job at IHG and how has your career progressed?

My career has progressed very quickly since I joined IHG in 2004. I started out as an intern at the InterContinental Amstel in Amsterdam in 2004. From there, I became Guest Relations Agent at the InterContinental Barclay New York. Once at the Barclay, I was promoted to Assistant Manager. I then moved to the InterContinental Boston, where I started as Senior Assistant Manager and soon became Assistant Director of Housekeeping. In April 2011, I moved to the InterContinental Mark Hopkins San Francisco as Rooms Division Manager. In August 2011, I returned to The Netherlands and started working for the Crowne Plaza Amsterdam City Centre as Rooms Division Manager. 

“From the start I felt that IHG was a very exciting international company. I have worked in New York, Boston, San Francisco and Amsterdam and I am soon off to China!”

Do you know where you want your career at IHG to go? How is IHG helping you to reach this goal?

 My career aspiration is to become a General Manager in the next three years. IHG is helping me to achieve this by allowing me the opportunity to take part in a secondment to the InterContinental Century City in Chengdu, China. I also have quarterly conference calls with the regional Talent and Development teams at IHG, who keep me up to date with training which can improve my knowledge and apply to my role.

What do you like about working at IHG?

Lots of things! I particularly like working for an international company which is focused not only on the needs of the guest, but also on their employees. The focus on development and growth of each individual within IHG is high, and there can be lots of opportunities for travel. I also like the importance the company places on ‘Room to be Yourself’, which means I can let my personality shine through with both colleagues and guests. One of the best things about working here is the long-term relationships I have built with guests. 

What do you enjoy doing outside of work and how does this play a part in your working life?

I enjoy walking through the city and finding hidden gems such as unusual architecture, antique shops, organic food markets and good book stores. I love to pass on what I find to guests as recommendations as to where they can find a truly local experience - a little place to grab a coffee, a nice bench with a spectacular view, or where to find authentic local produce.