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A great service story: 'Can we have a dinosaur in our room please?'
A Crowne Plaza hotel in London got an unusual email request from a guest recently:
'Can we have a Stegosaurus in our room please? We promise to look after him!’
Of course, the hotel was happy to oblige. The Hotel's Revenue manager Kirsten borrowed one of her son’s toys and it was left in the guest’s room with a note saying:
'Dear James, My name is Steggy the Stegosaurus :-) I belong to Max and was asked to visit you during your stay at the Crowne Plaza. It is an honour to be in your room during this stay and I look forward to meeting you. Max is expecting me back on the 25th, kindly return me to the manager on duty and they will send me on my way back to Max, thereafter. In friendship Steggy'
Addressing the Paradoxes of the Age of I: Best Practices
Since 2013 our annual IHG Trend Reports have shared insights into the ever-changing world and provided best practices to help make brands fit for the future. We are once again pleased to do so in our
IHG Academy Frontier Programme sends Chinese students to Mauritius and Maldives
Four eager, young, passionate, Chinese IHG Academy students spend six months gaining work experience and building their skills at Holiday Inn Resort.