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A great service story: 'Can we have a dinosaur in our room please?'

A Crowne Plaza hotel in London got an unusual email request from a guest recently:

'Can we have a Stegosaurus in our room please? We promise to look after him!’

Of course, the hotel was happy to oblige. The Hotel's Revenue manager Kirsten borrowed one of her son’s toys and it was left in the guest’s room with a note saying:

'Dear James, My name is Steggy the Stegosaurus :-) I belong to Max and was asked to visit you during your stay at the Crowne Plaza. It is an honour to be in your room during this stay and I look forward to meeting you. Max is expecting me back on the 25th, kindly return me to the manager on duty and they will send me on my way back to Max, thereafter. In friendship Steggy'

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IHG Celebrate Service Week: A roundup of our favourite stories

A roundup of our favourite stories from Celebrate Service Week 2017