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A great service story: 'Can we have a dinosaur in our room please?'

A Crowne Plaza hotel in London got an unusual email request from a guest recently:

'Can we have a Stegosaurus in our room please? We promise to look after him!’

Of course, the hotel was happy to oblige. The Hotel's Revenue manager Kirsten borrowed one of her son’s toys and it was left in the guest’s room with a note saying:

'Dear James, My name is Steggy the Stegosaurus :-) I belong to Max and was asked to visit you during your stay at the Crowne Plaza. It is an honour to be in your room during this stay and I look forward to meeting you. Max is expecting me back on the 25th, kindly return me to the manager on duty and they will send me on my way back to Max, thereafter. In friendship Steggy'

Jacobs journey: From Holiday Inn Takeover student to Events Manager

Jacob took part in our Hotel Takeover four years ago, at Holiday Inn Norwich North. We caught up with him to find out about his journey from student to Events Manager, in the very same hotel!

IHG® Again Recognized as a Best Place to Work for LGBT Equality

The Human Rights Campaign Foundation has once again recognized IHG as a Best Place to Work for LGBT equality – with  a 100% perfect score.